Return and Refund Policy

If you'd wish to return an item to kelvinmart.com, please follow the instructions below within 30 days of delivery. Safely pack the things within the primary packaging that came with the merchandise All Products must be returned in fitness. If the item received is broken then please contact our Customer Service.

Contact us for Returning Instructions:

Customer Support 24/7

Mail:  info@kelvinmart.com

☎Phone : +1(510) 671-7250

Shipments must be pre-dispatched employing a traceable method like USPS,UPS, DHL, FedEx or insured mail .

Please note:

Customers will get to charge a fee to return the products to us. Shipping and handling charges and other fees aren't reimbursed. We cannot accept cash payments on delivery. You would like to provide a legitimate tracking number when filling out the return form so that your return may be processed successfully.
Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change.

Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you'll receive an email confirming that your return is completed. If there's a refund, it is becoming to be issued within 7 days. Please note that, counting on the financial organization , it'll take another 3-5 working days for the return amount to be credited to your account.

Have any questions?

kelvinmart.com Team is happy to help!

Email us at: Mail: info@kelvinmart.com

Refund Policy

Returns

We understand that there are times you'd possibly not like your item, which we offer a 30 day window to return your product for a refund if in unused and excellent condition. If you'd wish to return your item, there's a $20 restocking fee, but you'll be liable for paying the shipping back to us, so on urge refunded you'd wish to contact us at Mail: info@kelvinmart.combefore returning the item for return instructions

Exchange

On exchange of a product please contact us at

Mail: info@kelvinmart.comwhich we'll process the exchange a 20$ restocking fee may apply

Defected

If you discover your order is flawed or defected you'd wish to contact us at Mail: info@kelvinmart.com with photos of the Product. (no got to return the item) we'll immediately send a replacement Product for you.

Not as described or wrong Product

If you discover your order is flawed you'd wish to contact us at Mail:  info@kelvinmart.com  with photos of the item and we'll provide a return shipping label and we'll ship a replacement for this Product immediately.

Change of mind:

Change of Mind isn't acceptable. No Any return Or Refund will Process
Please Note! color or texture could even vary from photo as each product is natural and keenly manufactured.

Cancel order

We usually ship the orders immediately as soon as the order is received

Therefore if you'd wish to cancel your order please contact us immediately so we will connect you with an involve participation by the processing department but we'll not guarantee however you'll always return the order once you received as per our return terms and conditions.

* All refunds are becoming to be issued after receiving the returned product and inspected it's going to take up to 7 days to reflect in to your checking account.  

Customer Support 24/7

Mail:  info@kelvinmart.com

☎Phone : +1(510) 671-7250