Faq’s
1. WHEN WILL MY ORDER BE SHIPPED?
Shipping charges: Free for all orders.
Handling time: 1-3 business days
Transit (Travelling) Time: 5-8 business days
2. CHANGE OR CANCEL MY ORDER
You may exchange or cancel your order and address details within 24 hours after purchase. Please contact your email as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER or CANCEL MY ORDER, and make sure to include your FULL NAME and ORDER NUMBER.
3. WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries, email us at contact@kelvinmart.com and your email will be forwarded to the right person!
4. WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All USA orders are shipped via DHL EXPREE USPS, and UPS.
5. ARE THERE DUTIES FOR USA ORDERS?
No additional fees!
6. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards through our merchant service provider
- PayPal
- American Express
- Apple Pay
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
7. CAN I RECEIVE A REIMBURSEMENT?
However, you can get your money back by returning the product, If you are not happy with the product you’ve received from us.